Hassle-Free Returns: Your Satisfaction Guaranteed
Our Return Policy
We want you to feel confident when making a purchase from our website. If you receive a damaged item, we've got you covered. Our straightforward return process is designed to make it easy for you to get a replacement or a refund. Here's how it works:
- Report the Damage: Upon receiving your order, carefully inspect the item(s) for any visible damage. If you find any issues, please contact our dedicated customer service team within 5 days of delivery.
- Provide Necessary Information: To assist us in processing your return efficiently, please provide our team with the order number, a description of the damage, and if possible, attach relevant photographs.
- Return Authorisation: Once we receive your return request, our team will guide you through the process and provide you with a return authorisation number (RMA) if necessary.
- Easy Return Options: Depending on the circumstances, we will offer you one of the following options:
- Packaging and Shipping: When returning the damaged item, carefully package it in the original packaging, if possible. We will provide you with detailed instructions and a prepaid shipping label to make the return process as smooth as possible.
- Processing Time: Once we receive the returned item, our team will inspect it to verify the damage. We aim to process all returns within 7 business days. You will receive email notifications at each step of the process, keeping you informed.
- Contact Us: Should you have any questions or require further assistance throughout the return process, our friendly customer service team is ready to assist you. Reach out to us via email, and we will be more than happy to help.
